Privacy Notice & Disclaimer

This Privacy Notice is provided to comply with the California Online Privacy Protection Act (CalOPPA), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and applicable Los Angeles, California privacy disclosure requirements. It applies to all visitors, users, and California residents who interact with this website.

1. Information We Collect

When you submit an application or contact us through our website, we collect the information you voluntarily provide. In the past 12 months, we have collected the following categories of personal information, as defined by the CCPA/CPRA:

• Identifiers: name, email address, phone number, postal address.
• Customer records: information you include in an application or message (e.g., background relevant to residency).
• Internet/network activity: basic device, browser, and usage data collected automatically (e.g., IP address, pages visited).
• Geolocation data: general location inferred from IP address only.
• Sensitive personal information: we do not intentionally collect sensitive personal information through this website. Please do not submit Social Security numbers, financial account numbers, precise medical records, or government IDs through our forms.

2. How We Use Your Information

We use your information solely to respond to inquiries, process bed applications, coordinate with you regarding residency, comply with legal obligations, and maintain the security of our website. We retain personal information only for as long as needed for these purposes or as required by law.

3. Sale or Sharing of Personal Information

We do not sell or share your personal information as those terms are defined under the CCPA/CPRA, and we have not done so in the preceding 12 months. We do not knowingly sell or share the personal information of minors under 16 years of age.

4. Your California Privacy Rights

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know the categories and specific pieces of personal information we have collected about you.
• Right to Delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct inaccurate personal information we maintain about you.
• Right to Opt-Out of the sale or sharing of personal information (not applicable — we do neither).
• Right to Limit Use of sensitive personal information (not applicable — we do not collect it for inferring characteristics).
• Right to Non-Discrimination for exercising any of these rights.
• Shine the Light (Cal. Civ. Code § 1798.83): you may request a list of any personal information disclosed to third parties for their direct marketing purposes. We do not make such disclosures.

To exercise any of these rights, contact us using the information in Section 10. We will verify your request using the information you provide and respond within the timeframes required by law. You may also designate an authorized agent to act on your behalf.

5. Cookies & Do Not Track

Our website may use cookies and similar technologies for basic site functionality and analytics. As required by CalOPPA, we disclose that our website does not currently respond to "Do Not Track" (DNT) browser signals. You can control cookies through your browser settings.

6. Data Security

We take reasonable measures to protect the information you submit. However, no internet transmission is completely secure, and we cannot guarantee absolute security of data transmitted to or from our website.

7. No Professional Advice

The information on this website is for general informational purposes only and does not constitute legal, medical, or professional advice. Nothing on this site creates a professional relationship between you and Next Chapter Independent Living.

8. Limitation of Liability

Next Chapter Independent Living and its representatives are not liable for any damages arising from the use of or reliance on information provided on this website. By using this site, you agree to hold us harmless from any claims related to your use of the site or services described herein, to the maximum extent permitted by California law.

9. Changes to This Notice

We may update this privacy notice from time to time. Any changes will be posted on this page with an updated effective date. This notice is reviewed at least once every 12 months as required by California law.

10. Contact Us

Next Chapter Independent Living is based in Los Angeles, California. If you have any questions about this privacy notice or wish to exercise your California privacy rights, please contact us at nextchapter@nextchapterindependentlivinghome.org or call (323) 241-7136.